Cookie Policy

Last modified: September 16, 2021

1. What is cookie?

Our website (www3.panasonic.biz, ac-blog.panasonic.co.jp, ac-blog.panasonic.com and ac-faq.industrial.panasonic.com) uses cookies. A cookie is a small file of letters and numbers that we put on your computer, if you agree. These cookies allow us to distinguish you from other users of our website, they help us to provide you with the best possible experience when you browse our website and also allow us to make improvements. Cookies improve your browsing experience by:

  • Remembering settings, so you don’t have to keep re-entering them whenever you visit a new page.
  • Remembering information you’ve given (e.g. your postcode), so you don’t need to keep entering it.
  • Analysing how you use the website to improve the way it works for you, to make sure that you find what you’re looking for easily, and to ensure it meets your needs.
  • Obtaining your information, allowing the website to deliver advertisements suited to each user, and monitoring the efficiency of our advertising.

2. What cookies we use and how we use them

2.1 Measuring website usage

Google Analytics

We use Google Analytics to collect information about how people use our website. We do this to make sure it is meeting its users’ needs and to understand how we could do things better.

Google Analytics stores information about what pages you visit, how long you visit the site, how you got here and what you click on. We do not collect or store your name or address so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.

Please see Google Analytics Cookie Usage on Websites for more information.

2.2 Enabling a better experience

Our website uses a technology called JavaScript, which helps things look more pleasing on the page. The website identifies if your browser has JavaScript enabled, it sets cookies so that it knows this is the case for the duration of your visit:

  • Help identify you the next time you visit our site so that, for example, you won‘t have to re-fill in forms with your details.
  • Help identify you if you respond to an email from us.

The following cookies are set by Panasonic:

Source Cookie Purpose 1st or 3rd Party Duration
Panasonic Auto_mCd Auto login 1st Party Upon logout
Panasonic BIGipServerp_182 BIGipServerp_183 Load balancing 1st Party Upon closing the browser session
Panasonic JSESSIONID Session management 1st Party Upon closing the browser session

The following cookies are set by Mars Finder:

Source Cookie Purpose 1st or 3rd Party Duration
Mars Finder i Web browser ID of visitor, used for our access log 1st Party 1 years

2.3 Improving our marketing

We use cookies to track, measure, and improve customers’ browse of website and our email marketing to customers. If you have opted in to receive emails from us, our cookies will:

  • Help identify you the next time you visit our site so that, for example, you won‘t have to re-fill in forms with your details.
  • Help identify you if you respond to an email from us.
  • Understand your interest in our website so we can provide you with contents tailored to you via email.

The following cookies are set by HubSpot:

Source Cookie Purpose 1st or 3rd Party Duration
HubSpot __hs_opt_out This cookie is used to remember not to ask the user to accept cookies again. 1st Party 13 months
Hubspot __hs_do_not_track This cookie can be set to prevent the tracking code from sending any information to HubSpot. 1st Party 13 months
HubSpot __hs_initial_opt_in This cookie is used to stop displaying a banner while the visitor browses our website in strict mode. 1st Party 7 days
HubSpot __hs_cookie_cat_pref This cookie is used to record a category if the visitor agrees. 1st Party 13 months
HubSpot hs_ab_test This cookie is used to continue to present the same version previously displayed to the visitor on the A/B test page. 1st Party Upon closing the browser session
HubSpot hs-messages-is-open This cookie is used to determine whether to open the chat widget at the next visit. 1st Party 30 minutes
HubSpot hs-messages-hide-welcome-message This cookie is used to prevent the display of the welcome message of the chat widget on the same day it was closed. 1st Party 1 day
HubSpot __cfruid Based on the rate restriction policy of the HubSpot CDN provider, the CDN provider sets this cookie. For details, see the cookie by Cloudflare. 1st Party Upon closing the browser session
HubSpot __hstc The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 1st Party 13 months
HubSpot hubspotutk This cookie is used for to keep track of a visitor's ID. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. 1st Party 13 months
HubSpot __hssc This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewcount (increments each pageview in a session), and session start timestamp. 1st Party 30 minutes
HubSpot __hssrc Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the user has restarted his/her browser. If this cookie does not exist when we manage cookies, we assume it is a new session. 1st Party Upon closing the browser session
HubSpot messagesUtk This cookie is used to recognize a visitor who chats with us using a message tool. When the visitor exits our website before their address is added, this cookie is associated with the browser. When there is a chat history between a visitor and us and the visitor visits our site again with the same browser that contains the previous cookie, the message tool loads the chat history. 1st Party 13 months

Please see Cookies set in a visitor's browser by HubSpot for more information.

If you want to prevent HubSpot from aggregating and analyzing the data collected from your visit to our website, please contact us per the contact information stated in our Privacy Policy.
privacy_ids@gg.jp.panasonic.com


3. How to manage cookies

If you continue with your visit to our website, you consent to the use of our cookies. If you do not consent to the use of our cookies, alternatively, you have options to manage the cookies that you want to accept from our website which we have detailed below.

Browser settings:

Most browsers can be altered to prevent your computer from accepting cookies, although this may mean that some of the features of our website (and other websites) will not work properly and may restrict your user experience. Or, you may need to change some of the information and settings or manually enter information every time you access the website.

These settings will typically be found in the 'options' or 'preferences' menu of your browser. When configuring these settings, please see the following links, otherwise you should use the 'Help' option in your browser for more details.

Turn off anonymous Google Analytics cookies:

You can install a Google Analytics browser “plug in” to prevent the website sending information about your visit to Google Analytics. More information about this can be found below.

Third Party Cookies

We sometimes use external suppliers to deliver services on our behalf, which means these cookies may be set by a third party (third-party cookies). We do not control these cookies so if you would like more information about them or information on how to opt out, please see their individual Privacy and/or Cookie Policy.

Other useful links

If you would like to find out more about cookies and their wider use, you may find the following links of interest:

For more information about how we use personal information on our website, please see Handling of Personal Information on our website.