Last updated April 1, 2022
Panasonic Industry Co., Ltd. is committed to ensuring that your “Personal Data” (as explained
below) is used fairly, lawfully, and securely and that your privacy is protected at all times. We place high
importance on compliance with the applicable privacy and data protection laws and regulations, including, but not
limited to the European Union (EU) Regulation 2016/679 General Data Protection Regulation (“GDPR”). If you are a
California resident, additional privacy policy applies to you, in accordance with the California Consumer Privacy
Act. Please see CCPA Appendix.
This Privacy Policy is intended to tell you how we “process” (as explained below) information about
you ("Personal Data" as explained below) that you provide to us or that we collect through your use of this
website/our websites, password secured platforms, products, devices or applications, your contacts with our
customer service, or your subscription to marketing communications (collectively our “Services”), or otherwise
interact with us.
This Privacy Policy explains what Personal Data we collect, store, use, disclose and transfer
(hereinafter “process”), how we do it, for which purpose and what our legal bases are. It also provides you with
information on your rights under the GDPR and how you can contact us if want to exercise your rights or have a
complaint.
Please click on the links below for further information on our privacy practices:
1. Information about us
This Privacy Policy is issued by
Panasonic Industry Co., Ltd.
1006, Oaza Kadoma, Kadoma-shi, Osaka 571-8506, Japan
The Panasonic Industry Group of Companies consists of Panasonic Industry Co., Ltd., headquartered in Kadoma,
Osaka Prefecture, Japan, as well as a number of Affiliates can be found here https://holdings.panasonic/global/corporate/about/group-companies.html
In this Privacy Policy, when we refer to “Panasonic Industry”, “we”, “us” or “our”, this means the
relevant company/companies (in the case of joint controllers) in the Panasonic Industry Group that is/are
responsible for processing your Personal Data. For Personal Data gathered via this website, this is Panasonic
Industry Corporation.
2. What is Personal Data?
For the purposes of this Privacy Policy, "Personal Data" consists of any information about an
individual from which that person can, directly or indirectly, be identified. When we combine other information
(i.e. information that does not, on its own, identify an individual) with Personal Data, we treat the combined
information as Personal Data.
3. What Personal Data do we collect about you and how?
Depending upon your use of this website/our Services, see Section 4 below, and your cookie choices,
see Section 11 below, Panasonic Industry collects and processes some or all of the Personal Data set out in the
table below, using the methods and channels also set out in the table.
Types of collected Personal Data
|
How we collect the Personal Data
|
“Business Communication Data”:Electronic such as e-mails,
chat messages, pdf and other document files. |
From you directly, if you choose to share this information with us. |
“Business Contact Data”:Including your company name, job
title and function, office address, work email address, work telephone numbers (landline and mobile),
and work fax number. |
From you directly, if you choose to share this information with us. |
“Identity Data”:Including your first name, last name, title,
and username or similar identifier. |
From you directly, if you choose to share this information with us.
|
“Location Data”:Such as your product or device’s GPS
signal or
information about nearby WiFi access points and cell towers that may be transmitted to us when you use
certain Services. |
Automated, through our use of technologies set on your product, device or our application. |
“Marketing and Communications Data”: Including your
marketing and communications preferences such as e.g. language settings. We also track when you receive
and read marketing communications from us, which information we use to improve our marketing services,
provide you with more relevant information and improve the quality of our marketing materials. |
Automated, through our use of cookies and similar technologies set on your product, device or our
application, if you consented to our usage on beforehand; please visit our Cookie Policy for more
information [https://industrial.panasonic.com/ww/cookies-policy
and https://www3.panasonic.biz/ac/e/cookies-policy/index.jsp].
|
“Product/Device/Application Data”: Including your hardware
model, IMEI number, the MAC address of the device’s wireless network interface and the mobile
phone number used by the
device, mobile network information, your mobile operating system, the type of mobile browser you use,
time zone setting, IP address, operating system details, and other technology on the product or
device you use to access the Services. |
Automated, through our use of technologies set on your product, device or our application.
|
“Profile and Usage Data”: Including information collected
about your use of this
website/our Services such as the time and duration of your use, passwords and login data, your referral
website, links you click, searches you conduct, actions you take, pages you visit, your web browsing
history, patterns of your usage and information from forms you fill in. |
Automated, through our use of cookies and similar technologies set on your product, device or our
application, if you consented to our usage on beforehand; please visit our Cookie Policy for more
information [https://industrial.panasonic.com/ww/cookies-policy
and https://www3.panasonic.biz/ac/e/cookies-policy/index.jsp].
|
“Transactional Data”: Including information about your
transactions (e.g.
purchase or return of our products/devices and Services) and details on such product/devices such as the
name of the product/device and service, product category, model number, serial number, purchase price,
proof of purchase, date and location of the transaction, invoice history.
|
From you directly, if you choose to share this information with us.
|
“Your Inquiries Data”: Information in your inquiries to us
|
From you directly, if you choose to share this information with us.
|
“Your Opinion Data”: Responses and opinions to
questionnaires, monitors, etc.
|
From you directly, if you choose to share this information with us.
|
“Events Participation History Data”: Your participation in
our events (including online events)
|
From you directly, if you choose to share this information with us.
|
4. How do we use your Personal Data (purpose and legal basis)?
We process your Personal Data in the context of the activities and for the purposes set out in the
table below and rely on one or more of the following the specified legal bases:
- Performance of a contract: Where we need to perform a contract which we are about to put in
place or have put in place with you as a party, or (at your request) take steps before putting such a contract
in place (Art. 6(1)(b) GDPR);
- Legal obligation: Where we need to comply with a legal obligation to which we are subject
(Art. 6(1)(c) GDPR);
- Legitimate interests: Where we are acting in our legitimate interests, provided that they are not overridden
by your fundamental rights (Art. 6(1)(f) GDPR). We assess our legitimate interests for processing your Personal
Data and balance them against any potential impact on you. Where we rely on our legitimate interests you have
the right to object to such processing at any time under the conditions set out in the GDPR; for more
information on our legitimate interests or our balancing test please contact us by using the communication means
set out in Section 14 below;
- Consent: Where we rely on your consent we will ask for it separately (6(1)(a) GDPR).
Please note that Panasonic Industry does not base any decision solely on automated processing
including profiling that significantly affects you or has legal effects for you (Art. 22 GDPR).
Activity and purpose |
Types of collected Personal Data |
Legal basis |
Manage this website and our
Services To
securely provide and administer this website and our Services, this includes continuously improving its
functioning, including monitoring performance of data centers and networks, maintaining the security of
our infrastructure and Services, testing, reporting and troubleshooting.
|
Business Contact Data |
Legitimate interests Legal obligation
Consent
|
Identity Data |
Profile and Usage Data |
Product/Device/Application Data |
Location Data |
Creating an Account or Profile When you
create an account or profile on a Panasonic website or application, and register products or services
there. |
Business Contact Data |
Performance of a contract
|
Identity Data |
Transactional Data |
Publish your comments on message boards and
forums Some Panasonic Industry websites and applications have message boards, forums,
bulletin boards, chat functionality, blogs, and similar features ("Community Postings") through which
you
can post information, messages and other materials. |
Business Communication Data |
Performance of a contract Consent
|
Business Contact Data |
Identity Data |
Profile and Usage Data |
Provide our Services To provide our
Services
or any specific feature that you request, including to enable us to fulfil our obligations under any
contract with you (such as, any product or device warranty), providing customer support services and
dealing with any other support query you may have (such as, complaint handling), and providing for staff
training and informing. |
Business Communication Data |
Performance of a contract
|
Business Contact Data |
Identity Data |
Transactional Data |
Your Inquiries Data |
Updates To communicate with you, including
communicating with you about your account, profiles or transactions with us, giving you important
information about your products, devices, application or other Services and sending you Policies about
any
material changes to our terms and conditions or polices, e.g. this Privacy Policy. |
Business Contact Data |
Legitimate interests Legal obligation
|
Identity Data |
Transactional Data |
Promotions, (online) games, prize draws, sweepstakes,
cash
back, competitions and similar activities To properly conduct and administer any of the
above, including sharing your Personal Data with sponsors. |
Business Contact Data |
Performance of a contract
Legitimate interests
Consent
|
Identity Data |
Transactional Data |
Events Participation History Data |
Send Marketing Communications Provide
customized advertisements, sponsored content, make recommendations based on your past activities on our
Services and sending you promotional communications such as newsletters and sharing your Personal Data
with a Partner should you contact us with a sales inquiry. |
Business Contact Data |
Consent
Legitimate interests
|
Identity Data |
Marketing and Communications Data |
Product/Device/Application Data |
Profile and Usage Data |
Your Inquiries Data |
Events Participation History Data |
Service Improvement and Surveys To develop
and improve new and existing Panasonic products and Services, recommendations, advertisements and other
communications and learning more about your preferences including asking you for your opinions on our
products and Services and carrying out surveys. This also includes creating anonymous, aggregated
statistics about the use of our Services. |
Business Contact Data |
Consent
Legitimate interests
|
Profile and Usage Data |
Identity Data |
Transactional Data |
Your Opinion Data |
Product recall In the highly unlikely
circumstance that Panasonic Industry needs to recall any product, including for safety purposes, we need
to contact you with instructions on how to return your product. |
Business Contact Data |
Legal obligation
|
Identity Data |
Transactional Data |
Compliance and legal action Ensure
administration, operation and compliance with all applicable laws and regulations and internal Panasonic
industry policies and processed, as well as enforcement of legal rights and defence in the event of a
legal dispute. |
Business Communication Data |
Legal obligation
Legitimate interests
|
Business Contact Data |
Identity Data |
Transactional Data |
Machine Learning To automize business
processes including invoicing and accounting, response to business communication. |
Business Communication Data |
Legitimate interests
|
Identity Data |
Location Data |
Marketing and Communications Data |
Profile and Usage Data |
Transactional Data |
Your Inquiries Data |
Your Opinion Data |
Event Participation History Data |
5. To whom do we disclose your Personal Data?
We will not disclose your Personal Data to third parties for their own independent marketing or
business purposes, unless you have given your explicit consent to do so. However, we may have to disclose your
Personal Data to the following entities for the purposes we collected it as set out in Section 4 relying on the
legal bases specified therein:
- Panasonic Group of Companies
We may need to transfer your Personal Data within the Panasonic Group of Companies to provide
the
Services you require or any other services/assistance you request. All companies within the Panasonic Group
are
required to follow the privacy practices set forth in this Privacy Policy, or another privacy policy that they
may notify to you and to process your Personal Data in accordance with the applicable privacy and data
protection laws and regulations.
- Service Providers
We use third party service providers who provide information technology and system
administration
services to us and help us to administer certain activities and services on our behalf and they will operate
only in accordance with our instructions as data processors.
- Channel Partners
If you have contacted us regarding a potential sales opportunity, we may provide your Business
Contact Data and Identity Data to our approved channel partners in order for to them to follow up the request
for contact and further qualify your requirements.
- Third parties when required by Law or to Protect our Business and Services
We will disclose your Personal Data to comply with applicable law or respond to valid legal
process, including from law enforcement or other government agencies; to protect our customers (e.g. to
prevent
spam or attempts to defraud users of our Services); to operate and maintain the security of our Services (e.g.
to prevent or stop an attack on our systems or networks); to protect the health and safety of our colleagues
and
others with whom we have contact; or to protect the rights or property of Panasonic, including enforcing any
terms or agreements governing the use of our Services.
- Other Parties in Connection With Corporate Transactions
We may disclose your Personal Data to a third party or within the Panasonic Group of Companies
as
part of a reorganization, merger, transfer, sale, joint venture, assignment or other disposition of all or any
portion of Panasonic's business, assets or stock, including, without limitation, in connection with any
bankruptcy or similar proceeding.
- Third party competition providers
We may disclose your Personal Data to third party sponsors of sweepstakes, contests, free prize
draws, competitions and similar promotions. These third party providers will be identified to you prior to
when
you enter into any competition, sweepstake, prize draw or similar promotion.
- Other Parties With Your Consent or At Your Direction
We may share Personal Data about you with third parties when you consent to or request such
sharing.
6. What do we do to keep your Personal Data secure?
The security of your Personal Data is of greatest importance to Panasonic Industry. We have put in
place a range of appropriate physical and technical measures as well as robust policies and processes. The purpose
thereof is to safeguard your Personal Data and to protect it against accidental or unlawful destruction or
alteration, accidental loss, unauthorized disclosure or access and against other unlawful forms of processing.
These
measures take into account the state of the art of the technology, the costs of its implementation, the nature of
the Personal Data, and the risk of the processing.
Information security, including the protection of Personal Data is organized in a global Panasonic Program called
Information Security Management (“ISM”). The related aim, standards and implementation measures are organized in a
globally valid Policy, and further standards and guidelines. The program and all its parts follow a strong yearly
Plan-Do-Check-Act (PDCA) approach to secure the confidentiality, integrity and availability of all data (including
your Personal Data) for the whole information lifecycle from collection to destruction of such information.
7. Accessing your Personal Data and other rights you have
What are your rights?
Your rights under the GDPR include, the right to be informed, the right to access a copy of your
Personal Data, the right to request the rectification or the update of any inaccurate Personal Data we hold, and
the
right to request erasure of your Personal Data.
You also have the right to obtain restriction of the processing of your Personal Data, the right to object to the
processing of your Personal Data at any time under the conditions set out in the GDPR, and the right not to be
subject to a decision based solely on automated processing.
In addition, you have the right to data portability in certain cases. This is the right to request the return of
the
personal data you have provided to us in a structured, commonly used and machine-readable format and to request
the
transmission of such personal data to a third party, without hindrance from us and subject to your own
confidentiality obligations.
You also have the right to not provide consent and, where you have consented to our processing of your Personal
Data, you have the right to withdraw such consent at any time without this withdrawal affecting the lawfulness of
the processing prior to such withdrawal.
Your rights are further specified in Art. 7 and Chapter 3 of the GDPR and other applicable data protection
legislation.
Your rights related to Marketing Communication
Where permitted under applicable law, we process your Business Contact Data, Identity Data,
Marketing
and Communications Data, Product/Device/Application Data and Profile and Usage Data for marketing communication
purposes to send you correspondence by post, email, telephone and/or text message (such as SMS) related to
Panasonic
products, devices and other Services in accordance with your marketing preferences.
You have the right to object to the processing of your Personal Data for these purposes. If you object and request
us to stop processing your Personal Data for marketing purposes, we shall stop processing your Personal Data for
those purposes.
You also may opt-out from receiving electronic communications from us. If you don’t want to receive marketing
communication from Panasonic, please click "Unsubscribe" from any marketing or promotional email you receive from
us.
Exercising your rights
If you wish to exercise any of the above rights, then please contact us by using the communication
means set out in Section 14 below.
Complaints
If you are not satisfied with how we process your Personal Data, then please contact us by using
the communication means below in Section 14 or alternatively file a complaint with the competent supervisory
authority:
8. International Transfers
Your Personal Data may be stored and processed in the USA and may be transferred to, stored at or otherwise
processed in any other country where Panasonic or its Affiliates, subsidiaries or service providers maintain
facilities. We will ensure that your Personal Data remains protected in line with the requirements set out in the
applicable data protection legislation.
Where we transfer Your Personal Data obtained from the European Economic Area ("EEA”) to recipients located
outside
of EEA we ensure that your Personal Data remains protected by transferring it only to countries that offer an
adequate level of protection as recognized by the European Commission such as e.g. Japan and the United Kingdom
and/or by using the Standard Contractual Clauses approved by the European Commission and where required putting
supplementary measures in place to afford your Personal Data with essentially the same level of protection it has
in
the EEA.
You may request additional information in this respect and obtain a copy of the appropriate safeguards we provide
for through sending a request to the contact indicated in Section 14.
9. Data Retention – How long we will retain your Personal Data?
We will only retain your Personal Data for the period necessary to fulfil the purposes for which it has been
collected. This includes the purposes of fulfilling our contract with you, satisfying any legal, regulatory,
accounting, reporting obligation we are subject to and the establishment and defense of legal claims.
Please note that your account information will be deleted without prior Policy under the following circumstances.
- There is no activity in your account for a period of two years or more. (Including downloading files and
updating account information.)
- Your account information is not correct. (In case the information such as name, place of work and telephone
number does not exist.)
10. Third-party links and products on our Services
Our websites, applications and products may contain links to third party websites, plug-ins and applications such
as
YouTube, LinkedIn and Facebook. These linked websites and applications are not under Panasonic's control and we
are
not responsible for their privacy practices or the content of any linked websites and applications. If you choose
to
use any third party website or application, Personal Data collected by the third party’s website or application
will
be controlled by the privacy policy of that third party. We strongly recommend that you take the time to review
the
privacy policies of any third parties to which you provide Personal Data.
11. Cookies
For information on what cookies are, how Panasonic and other third parties use cookies and similar technologies,
and
for details of how cookies can be disabled, please see our
12. Children's Personal Data
Our services and products are principally directed at business professionals. They are available for individuals
of
16 years or older. We do not knowingly collect Personal Information from or about children under the age of 16
without the consent of a parent or guardian. If we nevertheless become aware that Personal Information that
relates
to children under the age of 16 has been submitted to us without the consent of a parent or guardian, we will
delete
such information from our systems as quickly as possible or, where deletion is not possible, we will ensure that
the
Personal Information is not used for any purpose or disclosed to any third party.
13. Changes to this Privacy Policy or to your Personal Data
It also is important that you check back often for updates to the Privacy Policy, as we may change it from time to
time. The “Date last updated” Section at the top of this page states when this Privacy Policy was last updated and
any changes will become effective upon our posting of the revised Privacy Policy.
We will provide additional policy to you if these changes are material by adding a statement to this website or by
sending you a notification through any relevant Services or email.
We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to
stay
informed about our information practices and the choices available to you.It is important to us that the Personal
Data we hold about you is accurate and up-to-date at all times. If any of the Personal Data we hold about you
changes, please keep us informed.
14. Contact Us
If you have any questions regarding the collection, processing, or use of your Personal Data or if you wish to
exercise your rights, please contact us
using any of the communication means described in the individual privacy policies or Policies in each service.
If you have any questions regarding this Privacy Policy, please contact us by mail or form:
Global Marketing & Sales Division
Panasonic Industry Co., Ltd.
1006, Oaza Kadoma, Kadoma-shi, Osaka 571-8506, Japan
Inquiry email address : privacy_ids@gg.jp.panasonic.com
If you have questions about Data Protection in Europe, please contact us at:
Panasonic Marketing Europe GmbH
The Data Protection Officer
Hagenauerstrasse 43
D-65203 Wiesbaden
or by e-mail: Data_Protection@eu.panasonic.com
If you have any questions about Data Protection in the United Kingdom (UK), please contact us
at:
UK Legal Department
Panasonic Business Support Europe GmbH (UK branch)
Maxis 2, Western Road,
Bracknell, Berkshire,
RG12 1RT
or by e-mail: UKLegal@eu.panasonic.com
CCPA Appendix
Date last updated April 1, 2022
This CCPA Appendix complements Panasonic Privacy Policy and tells you what your rights and our
obligations are in relation to the processing of your Personal Data in accordance with the California Consumer
Privacy Act (the “CCPA”).
If there is any discrepancy between the terms of this CCPA Appendix and those of Privacy Policy, this CCPA
Appendix will prevail.
We may change this CCPA Appendix from time to time. The “Date last updated” mention at the top of
this page states when the CCPA Appendix was last updated and any changes will become effective upon our posting of
the revised CCPA Appendix to the extent permitted by applicable laws.
Where required by the CCPA or other applicable law, we will request your consent to any such changes. We will
provide the revised CCPA Appendix by email or by posting policy of the changes on our website or through any
relevant Services.
Please click on the links below for further information on our privacy practices for residents in
California:
1. What is Personal Data?
For the purposes of this CCPA Appendix, "Personal Data" means information that identifies, relates
to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or
indirectly, with a particular consumer or household. For example, Personal Data includes, but is not limited to,
audio, electronic, visual, thermal, olfactory, or similar information or inferences drawn from other Personal Data
to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends
among other things.
2. What Personal Data do we collect about you?
3. On which legal basis do we process Personal Data?
We process Personal Data of residents in California in compliance with the CCPA. If we are to use
your Personal Data for purposes other than the purposes we notified on or before collecting your Personal Data, we
will notify the new purposes to you and obtain your express consent.
4. What are your rights and how can you exercise them
A. What are your rights?
(1) Your rights under the CCPA include, the right to know about your Personal Data that we
collect, use, the right to request the deletion of your Personal Data.
(2) We will not unreasonably discriminate against you for exercising the rights such as the right
to know about Personal Data information under the CCPA by using methods including but not limited to the
following:
- Denying to provide goods or services to you
- Charging different prices or rates for goods or services, including through the use of discounts or other
benefits or imposing penalties
- Providing a different level or quality of goods or services to you
- Suggesting that you will receive a different price or rate for goods or services or a different level or
quality of goods or services
B. Exercising your rights (right to know and right to request the deletion of your Personal
Data)
If you wish to exercise the right to know or the right to request the deletion of your Personal
Data
under the rights of A(1) above, please contact us by using the following means in addition to the communication
means described in Privacy Policy. Upon receiving your request to exercise such rights, we will require you to
submit your [name and e-mail address] in order to verify your identity.
By e-mail privacy_ids@gg.jp.panasonic.com
We will confirm receipt of your requests to exercise your rights within 10 business days in the
same
manner in which the request was received and provide information about how we will process the request and the
limit
of our response. We will respond to requests to know and requests to delete within 45 days, and if we exceed the
period, we will notify you and respond within 90 days from the day that we receive the requests. If we cannot
verify
your requests within the 45-day time period, we may not process your requests.
We will record your requests and store them for 24 months.
If you use an authorized agent to submit a request to know or a request to delete, the authorized agent is
required
to submit to us a written permission proving the authorized agent is permitted to do so and the authorized
agent’s
own identity verification document(s).
5. Disclosure of Personal Data
We have not and will not disclose your Personal Data to any third party for a
business purpose.
6. Sale of Personal Data
We have not and will not sell your Personal Data to any third party.
For the purposes of this CCPA Appendix, “sell” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, your Personal Data by us to another business or a third party for monetary or other valuable consideration.
7. Children’s Personal Data
Our services and products are principally directed at business professionals.
They are generally not intended for children under the age of 16. We do not sell Personal Data of anyone under the age of 16.
8. Contact Information
You may contact us with questions or concerns about this CCPA Appendix and your choices and rights under CCPA at:
Company name |
: |
Global Marketing & Sales Division,
Panasonic Industry Co., Ltd.
1006, Oaza Kadoma, Kadoma-shi, Osaka 571-8506, Japan
|
Inquiry email address |
: |
privacy_ids@gg.jp.panasonic.com |